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We receive comments, questions and queries from hundreds of troubled Timeshare, Points, Floating Weeks & Fractional ownership scheme members each month and have published a selection of recent comments below. To see a selection of earlier in 2016 & 2015, please click here.
"A problem shared is a problem halved" as they say, so for free expert advice, please call 0203 6704 616 or complete the SEE YOUR OPTIONS form now.
"Looking for advice as we where offered an upgrade but used the fourteen day cooling off period to cancel the upgrade, but we still have our original fractional agreement."
"Bought the membership using their recommended loan provider, can't ever get the resorts we want when we want."
"We bought at GVC initially in 2003 - told it was easy to book holidays and we would be able to get two weeks. This was not the case and they talked us into buying more points to ensure a two week holiday. We then were told fractional points were better and would ensure our children would not have our "debt" of points - this again has proved horrendous for us, paying large amounts for the fraction and also continuing with the maintenance fees. This is really expensive now and still we have no guarantee of two weeks holiday and end up on holiday with "bookings.com" or groupon for much less than we pay in maintenance. We really need some advice."
"We would like to leave DRI after being sold GVC points in 1997."
"Paid over £8000, hardly ever used it, but now keep getting threatening letters"
"We were conned into buying this timeshare but was bought before 1999. However, McDonalds Resort sent me a letter dated 11th August 2014, intimating my new points allocation of 3300 Points Rights, also advising for me to 'get out' I will have pay a termination payment to MRL of 4 times the annual maintenance fees. No consultation, just this letter. Please advise if I have a claim"
"Hi, We regrettably purchased timeshare with Club La Costa several years ago. We tried to sell it unsuccessfully as the company that did it for us proved to be another scam. What option do we have, if any, to reclaim back some of the money that we parted with? They put up the service charge to £1000 a year too, which was not explained to us at the time we bought. Thanks, Sheena."
"I bought Club la Costa points - I purchased with a deposit on a credit card and Club la Costa got us a loan for the remainder from a finance company in Jersey or Guernsey. I couldn't afford to pay the maintenance … or the loan off. I felt I was conned."
"How do I get out of my points contract?"
"They sell you something you can't use. We were sold a product but we can never book the dates we want and then they will not listen to you about it."
"I understand ours is an ownership. We have our original deeds with us. So can you still help us?"
"Upgraded a number of times. Cannot find last contract made for two weeks in penthouse at Gran Anfi."
"Bought GVC 1997. Since changed hands before Diamond Resorts now own. Management fees ridiculous, availability very difficult. Happy to give them away if I can be free of yearly fees."
"I was advised to change to Atlas points and paid £2,200.00 because they said it would easier to sell. They lied."
"Stuck with a debt, fees too high and cannot afford holidays after not being able to refinance as advised by CLC"
"Bought in 2007. Told we had to make immediate decision with no cooling off period. Competed paperwork then was taken to our hotel in a taxi by a representative who took my credit card details to cover the full cost. Have recently advised them I can no longer afford to pay the fees..."
"I will be 70 in 2017 and am worried about paying the maintenance fees or being able to use the points."
"Purchased timeshare in July 2005. After being approached by someone in the street with prize tickets, saying w'd won a bottle of wine. We were taken to the timeshare companies offices to collect it then this turned into a high pressure sales pitch etc..."
"Have been trying to get out of this for years…"
"I can't afford to pay the massive management fees as I was made redundant ... And I'm still paying off the finance too."
"I brought into a timeshare. Cannot afford the management fees but was not allowed to sell. This was originally with GVC, now Diamond Resorts. What can I do?"
"Palm Beach Club, Las Americas, Tenerife. The new owners, Silverpoint, are stating we can no longer be guaranteed the apartment we bought on the weeks we bought. The timeshare is becoming a hotel which is not maintained well."
"Would like to be free of Club la Costa as we believe we were mis sold it."
"We have heard of potential for claims against CLC and are interested to talk to someone about our options"
"Joined in 1999 (GVC) then Sunterra. Was then pushed to upgrade to Diamond Resorts in 2011."
"Owned a red week Malta. It was floating then we got told to move to Points and paid extra. Now I am on something else I think, but I don't know what..."
"We eventually had to just stop paying fees as one of the group who owned passed away & this was no longer affordable. Please can you advise as we feel that we were totally ripped off."
"We have reading about timeshare mis-selling and newspaper articles saying we can claim money - is this true? If so how do we claim back?"
"We do not want compensation, just to get out of Diamond resorts and our ongoing obligation to pay yearly fees."
"Have been a member since 2006 approx. but cannot get hols I want. Talked into purchasing Fractional ownership to get out of it eventually. Then they introduced booking fees for Fractional owners at 10 pence per point and then increased this to 15 pence booking fee for every point. This works out at an extra £600 per year for 4000 points on top of maintenance fees. Now up for sale, but no interest at all. Have spent approx £42,0000 - £45,000 over 10 yrs and need to get some or all of it back."
"We have a DRI discovery package. Already been charged £600 deposit, signed up in easter break (March 2016). Paying via finance group Shawbrook, £100 pounds a month. So far haven't been able to book anything that we actually want and at our time, nothing is ever available. Been told that we can only book from Saturday to Saturday. Completely mis-sold."
"We have been with CLC for 10yrs + but are concerned about the possibilty of perpetuity leaving out kids in debt."
"Bought with GVC, but I wrote to them to say I no longer wanted to be a member and stopped making payments. I asked them for a copy of the contract with my signature as proof that I signed for lifetime ... Now I have received a letter from a debt collection company demanding payment."
"Would like to get out £1000 a year management fees"
"Soaring maintenance fees & change of circumstances me we are struggling to pay fees. How can we get out and get we get any money back?"
"I have been trying to get out of my points now since January 2015 and was referred to Travel & Leisure who took more money to advertise them and sell them. After 6 months I had heard nothing so I called to be told they had not sold them and would need more money to advertise them again, which I was not happy about. I asked for a settlement figure to get out of this, for which I got a letter to the effect and they now wanted £5500 plus £3180 in unpaid fees for me to get out. So I bought points supposedly worth £7500 and they want me to pay them over £8600 just to get out of it. I am not to happy. Since then I have had a letter from a debt collection company chasing me for the £3180 in unpaid fees."
"A problem shared is a problem halved" as they say, so for free expert advice, please call 0203 6704 616 or complete the SEE YOUR OPTIONS form now.
"Bought CLC vacation club in 2007. Unable to book holidays we want and constantly being targeted to buy more/convert to fractional. We want out of contract."
"I have, on numerous occasions enquired about selling our floating week back, as we were informed we could. However I've had no success. Over the years it has become more difficult to book the week I want, and despite being informed that it was on our file we need a ground floor apartment, as one of the family uses a wheelchair, this has not been possible."
"Increase in management fees and lack of availability means these points are useless and a con."
"Bought originally with GVC who transferred to DRI - given no choice but to go with it. Minimal availability where we have wanted to holiday without putting on the pressure. Now see others using the resorts for a fraction of the cost through external companies - DRI's response is they have the option to sell their inventory at whatever price they want to. Circumstances changed and we just want out now, but feel aggrieved and want to look into a claim if possible"
"I am joint owner with my partner. We would be pleased to dispose of this timeshare as we never got what we were sold"
"Feel really fed up with the ever increasing maintenance fees, lack of availability. We basically could book a very good accommodation for the fees we pay each year without having forked out the £20k odd we did."
"We bought this timeshare in 2002 a deposit of €340 was paid on the 18/7/2002 and a further €340 in cash on the 19/07/2002 to a Tropical Parks employee. On return to England, they called us with a different account number to pay the remaining balance of €8791, which we did on 7/08/2002. We recieved a letter from Tropical Park dated 19/09/2002 stating they had discovered the employee had asked some purchasers to transfer money to a current account that did not belong to them. Then a long term dispute over ownership of said weeks ensued. During this time of dispute I refused to pay any maintainence fees which obviously mounted to a point where we have never used this timeshare again. I believe the timeshare to be mis-sold and would be interested to know if I am entitled to a full refund. Your advice would be much appreciated. Kind regards Andrew"
"GVC 1999, then Sunterra, then DRI points and finally talked into DRI Fractional in 2013. Can you help me get out of this and claim something back?"
"Every time we contact seasons to book our yearly week or weekend we are informed that only the same 2 resorts are available, 1 resort only a 40 min drive from the house we live in."
"I am not happy with my membership at all. I feel misled as it's not as they described it initially. It's so hard to book although my contract is for 1 week high season. On the top of this they keep increasing their fees and I cannot afford it any more. I tried to sell it, but there's no interest. That is why I would like to claim my money back as I'm not receiving what I paid for."
"We have been repeatedly sold more points and cannot cope with the Management Fees which are very expensive."
"Advice required please re our timeshare which is no longer used. Originally we were told there was a buy back facility but when enquired told this was no longer available."
"We were encouraged to buy more points so we could use them for flights to USA and car hire, but we can't do either and can never get in anywhere in the UK when trying to book. This must be false advertising? Also the maintenance fees also went up because we upgraded to Gold membership, but they still never have availability, even though I could get it through Booking.Com. The whole thing is a joke."
"I have experienced all the difficulties outlined on your website - and more."
"Wanting to understand if was mis-sold. And options for exiting contract"
"Please help me get out of this as I took finance in November 2014. It is costing me £320 per month and I'm not happy with the service of CLC or the way it was sold. Thank you, Andre."
"How can i get out of my timeshare? I'm losing sleep over this. Its through Bluegreen Vacations"
"My circumstances have changed and I will be finding it hard to repay this. Plus when I went back to CLC I was pressured into buying and upgrading to the signature suites. Which was £30000 more."
"Our concerns relate to gross misrepresentation of services purchased in 2007 from CLC. By way of Substandard accommodation, inflated management fees, which were were informed would be standard, but kept rising. During the vacation we were told we had to attend a 90 min presentation, which turned out to be a pressurised 5 hour long session, blinded by facts and figures, to upgrade and purchase extra points, through deposit and signed finance via GE Money.. We also found we could not book holidays on the dates we requested. We were very disappointed with the service and have been endeavouring to obtain redress from CLC and GE Money."
"Want to get out of Club la Costa , but I don't know how."
"We have fixed week in Callao Gardens in Tenerif. RCI exchange weeks are costly and difficult to book and Callao Gardens is now shabby and maintenance continues to increase."
"When we bought the timeshare we were told it was very easy to exchange with lots of 'Gold' award apartments available. This was not the case. We were also told that we could get much cheaper flights, but to no avail. An all-inclusive package holiday often work out much cheaper than going through RCI."
"We bought share points with Sunterra a few years ago and feel that diamond resorts pressured us into buying more and more not explaining enough about the management fee's we now have 30,000 points"
"I cannot seem to find a way out if this commitment that 'Ive had for over 25 years. The annual fees keep going up and I've never seen any changes or improvements. I want to get rid of it."
"Need advice on opting out and getting initial fees back."
"Trying to get out of DRI timeshare. Paid Travel & Leisure £350 to try and sell points but they have failed to sell and I have lost my money."
"I was pressurised into buying this flat by 2 young asian guys & did not tell me that the maintenance fees would go up every yr. I have been there only once and they make it very difficult for me to get out. They do not answer any of my emails or registered letters. Please help me to get my money back for the flat & all the maintenance fees I have paid. They threatened me that unless I paid, they would take me to court."
"We originally bought into Tempus in Florida which was then taken over by Diamond International in 2004. Since diamond took over we have been coerced into buying more points to get away from a set week and go totally over to a point system. So now paying higher fees. Becoming increasingly hard to pay the fees, can you help?
"Looking to get out of fractional contract as ill health has restricted any future use of holiday property, I've tried talking to CLC but they are just not interested."
"We signed up with GVC and we were not given the opportunity to opt out when the company changed to Sunterra and then to Diamond Resorts. We want to get rid of this and have signed up with Travel and Leisure and now they are asking for money to find a buyer for our points."
"I have a bi-annual timeshare at Anfi and every time I ask to sell back they refuse, saying they are not operating buy back scheme any more"
"We got bullied into a fractional ownership last year and have been told we won't be able to get out of it. There were a lot of personal circumstances surrounding us buying into it."
"Increased fees don't use it as can never get in. Want to sell and can't."
"I have lost my job and can't afford to pay the £600.00 monthly amount so we want to look at coming out of our CLC World Membership"
"Can no longer use timeshare. Keep being offered high cost fractional exit plans. Just want to give it up."
"We are struggling to find the actual money to pay the management fees and to get enough money together to enjoy the holidays."
"I act on behalf of the estate of a person who had a timeshare at Las Rosas . No one wishes to retain the timeshare and we wish to hand it back but are not having any joy with WimPen"
"I have fixed two weeks in sunset bay resort in September. I think they have got me on a perpetuity contract."
"This system never worked with our "starter" points of 5000 costing us £10,000. We were told we would get 3 holidays a year on this! Never availability in school holidays unless you do Tenerife every year. We had to buy more points which means we can get holidays but the cost every January is now prohibitive."
"What options have I got to leave this scheme, been in first as GVC, then Sunterra and now DRI. As other people have stated, we now find them selling weeks outside the club membership, so availability is getting even worse."
"We have been members for years and feel we have been mis-sold."
"We bought into what was then Sunterra, promised the world, only could for every few years as had to bank points just to be able to go somewhere nice for a few weeks could get anywhere last minute. Ended up buying further points just to be able to use the club further. Then ever rising fees meant we could no longer afford to pay."
"I have been frustrated with CLC for a long time and would like to see how I could make a claim."
"We have a timeshare in the GrandView Las Vegas. Recent media coverage has sparked our curiousity! Now on reading some comments it seems we were naive and we see timeshare is problematic for others too so would like more information about possible compensation or revoking the contract."
"We have been trying to get rid of our timeshare for years and have never been able to get the exchange resorts we wanted through RCI."
"Original purchase in Marbella arranged privately. Annual fees have increased hugely. We purchased what was supposed to be a change to enable exit, but turned out was just an upgrade. Have asked to exit but they say there is currently no exit policy. Currently adding 20% to outstanding fees. We're in our 80s and my husband is in poor health."
"Am stuck with timeshare at Paradise Kings Club, Paphos. Would just love to get rid of it."
"Bought into Club la Costa after a hard sell, haven't used it once as cannot afford the maintenance fees. Worked out that the loan will cost us £35,000 for a product we will never use. Tried to get out of it but told was sold in a Spanish country. This is a terrible company please help."
"We are getting too old to go to Tenerife our children are not interested in time share."
"We brought points with GVC and then Sunterra, before DRI took over. Not what we brought into. Fees go up and up."
"We bought GVC points in 2002. My circumstances have now changed as my husband has died but I am still locked into the points and have to pay £845 maintenance which I cannot afford"
"We have a Points contract in perpetuity with MGM Hotels Group. Can we claim for mis-selling?"
"Can't get the holidays we want and told the we wanted before purchasing."
"We were persuaded to upgrade in 2008. We have never been able to use the timeshare since and they refused to refused to listen to us. We have paid over £30,000 pounds to them. Can we claim it back?"
"Was originally with CLC but got conned again by Club Greece to swap for RCI points and now we're stuck with those!"
"Not happy. We have paid resale fees for 2 years now & guess what? No sale."
"Originally sold a 6 week block. Hassled on the first week of the 6 week block to change to timeshare. High pressure sales people took us to the middle of nowhere and we ended up we signing to buy a fixed week. Company changed from Grand Vacation (6 week block) RCI, to Sunterra to Diamond Resorts."
"We bought a week at Kilconquhar Castle and got a loan for the timeshare. We lost our jobs and attempted to re-sell but we were told we could not activate that clause as they had too many properties for re-sale. We are now left with the debt."
"We were bullied into upgrading to full membership, never to be used."
"We want to get out od Diamond Resorts completely. Fees have escalated and travel insurance costs now make it way too costly."
"I own 1 week at Loch Rannoch (week 52). Paid £5,500 back in 1980s when I lived in Scotland. told I'd have no problem selling it if I moved to England which I did. Now can't give it away, stuck with fees in perpetuity!"
"Bought into Westgate, wish we hadn't, been trying to find out how to sell it back but they aren't interested, need advice on if we were mis-sold and/or if we can get rid of it asap! Thankyou."
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