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We receive comments, questions and queries from hundreds of troubled Timeshare, Points, Floating Weeks & Fractional ownership scheme members each month and have published a selection of recent comments below. To see a selection of earlier comments from previous months & years, please click here.
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"My husband and I initially took out a 3 year trial with CLC in 2007/2008. We were pressured into upgrading after spending a full day at the presentation. We paid a deposit and took out their recommended loan with GE Money. We feel we were mis-sold this investment as we understood we could have 2 holidays a year anywhere we wanted but this was not the case."
"Initially took out a Junior timeshare in 2002 then updated to a points system 2003 then to a fixed week in 2008. Formerly Sunterra now Diamond Resorts"
"Just purchased a fractional property with CLC on 3 October 2017 at the value of £15,500. Very concerned as we feel now it's all a scam even though it was a very convincing sales pitch. Help!!!"
"Have two Marriott resorts and one Destination Points program. What are my exit options?"
"Looking to get out of CLC World Timeshare."
"Deeds are joint however my partner passed away. Despite sending death certificate to both Parkway & RCI neither would help in any way. Parkway suggested I needed to go to their solicitor and get deeds amended which would be charged apart from flight cost to Florida. I am financially unable to pay fees and have advised them last year to take back ownership, however they are still asking for the fees which are now £1400. I cannot even cancel my RCI membership. I myself have health problems too"
"We were assured it was not timeshare! Bought 5 years of holidays. Very hard to book any weeks although promised to be able to accommodate as many holidays as we wished at time of booking"
"We were hard sold this timeshare, currently unable to withdraw. Stuck for 9 hours with 3 young children, 40 degree heat that day and coerced into buying in."
"Sucked into a hard sell in 2001. We were made to take a finance agreement out on the day of hard sell. There was a 14 day cooling off period. The length of membership was over 50 years. We were told at the time that we could sell the membership at any time. In our documentation it states that if you don't keep up payments then the membership will be terminated (but hasn't). Diamond Resorts have engaged a debt recovery company to try ang get the last 2 years of fees that I haven't paid."
"I have now paid off the finance we only ever got 2 weeks holiday since the purchase in 2005."
"Bought into CLC in 2004 no longer use as cannot get where we want children not interested its a perpetuity contract my husband has been ill and we just want out."
"I bought from Anfi in 2002, a floating week and also in perpetuity - could you please advise how I go about making a claim? Thank you."
"Palm Oasis in Gran Canaria bought in 2001. Going through divorce now and unable to keep it though have been told there is no option to sell or leave the contract."
"I paid a deposit in 2007 for a fixed week in Anfi del Mar Beach club. Had to use finance for the purchase with monthly instalments. It’s a rip-off, you get sucked in with their sales pitch and scare-mongering about prices of holidays, but with maintenance fees, flights, meals and everything it works out really expensive in the end."
"Our first wk in Tenerife we had to go to a meeting which was meant to be approx 2 hrs. We had 2 children with us. The idea of meeting is because u get talked into spending more money and the meeting lasts all day. People at our hotel got back at 7 pm from being picked up at 9am. After 2 hrs my partner said they were wasting their time . The manager said we could leave then., but we have no now been told we have to go to Tenerife again to do our first week as we haven't stuck to their terms and conditions."
"We are at Club la Costa as we speak. We bought a trial week back in London and this is our prelude week. Went to the meeting and got pressured into getting a full package at £440 a month with £1600 ground rent. We have decided we want to cancel within the 14 days but they will not answer my email. We have paid £500 deposit with the trial and 3x payments on £173.00"
"We have just signed up to CLC on a 3 year contract with hitachi finance. We haven't used out few week yet and are dues to fly end of the month. We also having started paying the finance which os due end October. As we only signed up 9th sept can we still get out of it particularly reading all the negative reviews. Please help"
"I paid a deposit in 2007 for a fixed week in Anfi del Mar Beach club. Had to use finance for the purchase with monthly instalments. It’s a rip-off, you get sucked in with their sales pitch and scare-mongering about prices of holidays, but with maintenance fees, flights, meals and everything it works out really expensive in the end."
"We bought into GVC in 2003 with a points based membership, we have since added fractional ownership on 2 occasions, we are now sick of falling standards and sky high maintenance fees, what are our options?"
"We need advice and guidance. Mis-sold twice with points and fractional membership. Large debts mounting up but for minimal use, high maintenance fees etc... Help!"
"This was my in-laws timeshare which we now pay for since their demise. We are trying to find options around cancellation with the problems of 'perpetuity'"
"We purchased a 'preview holiday' for £600. Then paid £3,150 for 4 more holidays but we were led to believe that we would get 6 holidays over the next 3 years. Feeling pressured by the reps at the preview holiday we weren't happy with the situation and can't wait to get out of this contract. Two more holidays to go and then we're finished. We won't be buying points no matter how much they talk to us. This started in February 2016 when we were stopped on the promenade in Tenerife by a person with scratch cards. Spent nearly all day with Diamond sales reps, felt pressurised to buy and were told a pack of lies."
"This timeshare belongs to my very elderly grandmother, it expires in 2035. She is now stuck paying maintenance charges yet has not been to Club Riza for over 20 years as she is too old to travel. We have no idea how we can get rid of this liability and we do not want to be stuck with it after she dies."
"They persuaded us to switch to Silverpoint from RCI as the resort is no longer affiliated, so we parted with another £9,995."
"Had this since 2006. Paid deposit and signed up for finance there and then. It was good the first 3-4 years and agreed to upgrade 2010 I think. Fees rising fast and availability now getting worse each time – and if you can get booked in, you spend half your holiday trying to avoid their reps who virtually chase you around the place. Had enough and want out now."
"Contract signed in Spain but Heritage Resorts International (Matchroom Country Club) registered in Tortola, British Virgin Islands. How can we get out of this contract? Floating week, Deposit paid before signing contract with no cooling off period. No time limit on ownership."
"We want to get this monkey off our back."
"We've had to get 3 separate bank loans as we were talked into upgrading every time. They would knock at the door whilst on holiday, leave messages and also wait at your apartment for you to come back. We now have financial difficulties because of the amount of money we have to pay to CLC."
"Locked in to never ending commitment and unable to sell my points to recover any of my original investment."
"I have a silver membership with Club La Costa purchased in 2006. feel I have been mis-sold for a number of reasons and have been the victim of heavy-handed sales tactics and constant pressure to upgrade."
"The resort offered us a free holiday and over the week talked us into this investment. I used their finance to buy it. We can't use it any more due to my husband's illness. The selling company have not sold it yet after a year of trying and I am locked into £60 per month maintenance fees."
"Purchased in 2005, sold to us an investment. Unable to get the use out of it so a few times we have gone somewhere in the UK though there is not much choice due to availability. Due to my husband now ailing & unable to travel far and the maintenance charges have got expensive, plus the reservation charges it all works out that we are paying good money for nothing, can you please advise how we can get out of it."
"Just signed up for a fractional tried to book for next year fully booked. Feel conned."
"Looking for advice on cancelling/exiting timeshare contract. Length of contract is 63 years. Seasons have stated we cannot cancel the contract. They have offered to take the timeshare in exchange for a different product but at a price of £10000."
"We bought into a holiday exchange scheme using points. We have one week at club Praia Da Oura in Portugal. We did not understand what we were getting into. Maintenance fees continue to rise yet standards drop. We are locked in 'in perpetuity' this was sold as a great benefit."
"We purchased a one week timeshare in the Pestana Grand in Funchal Madeira for 30 years, 12 years ago. Due to ill health my 93 year old mother in law who bought it can no longer travel and, wishes to relinquish it as no-one in the family wants to inherit this. The annual maintenance has recently doubled too."
"Purchased in 2005, sold to us an an investment. Unable to get much use out of it so a few times we have gone somewhere in the UK though there is not much choice due to availability. Due to my husband now ailing, we are unable to travel far and the maintenance charges have got expensive plus the reservation charges it all works out that we are paying good money for nothing. Can you please advise how we can get out of this?"
"Locked in to never ending-commitment and unable to sell my points to recover any of my original investment."
"We've had the Beverly Hills Heights Timeshare for 4 or 5 years now and never been had a single week in it or any other. We have deposited weeks but there's never anything remotely decent available, it's a load of tosh. If we want to book our own place which started out as a specific week but then changed without notice to a floating week, we have to book 2 years in advance. We just want to get rid of this massive weight around our necks."
"I have a silver membership with Club La Costa purchased in 2006. feel I have been mis-sold for a number of reasons and have been the victim of heavy handed sales tactics."
"We were told by the Sales Rep and Finance chap that we had to pay the deposit, immediately following our sales 'walk & talk' and having then gone through the figures. We were also told the timeshare was sold to us on a 'perpetuity' basis and an investment for our kids but didn't appreciate that we may be stuck paying maintenance fees for ever?! I'd be interested in knowing more about your services... Regards, Jo."
"Own 2 weeks at Hollywood Mirage, Tenerife. Need to get out of the contracts."
"It seems Fairways Club is now Richdale Resorts. The first time I saw this was on an email this week. The resort offered us a free holiday and over the week talked us into this investment. I used their finance to buy it. we cant use it any more due to my husbands illness but the selling company have not sold it yet after a year of trying and I am locked into £60 per month maintenance fees."
"Purchased originally from Sunderland and then points moved with "take overs", currently with Diamond Resorts. Usually book exchanges with Interval International. Availability of exchanges limited, horrendous "inclusive meal plan" costs, ever increasing maintenance fees. Considering abandoning the scheme but apparently locked in 'in perpetuity'..."
"I have been allocated a 2 bedroom flat in Paradise Park after upgrading - I pay annual subscriptions of about €1000.00 annually. CLC are denying that they mis-sold. However it is emerging that there is something in their small print which is not right. Should I continue or ask for a refund and come out of the deal. Very confusing to say the least!"
"We were sold five Timeshares an an investment - but they did not sell as promised. Upgraded to Paramount x 2 1 bedroom unit. Still on resale list with Resort Properties, but never had any interest."
"With Fairways resort in Tenerife. We can no longer fly there as we are now elderly. Resort will not allow us to hand this back, claiming financial hardship as their main reason! Our agreement of sale has a perpetuity clause and our membership of RCI with regard to points is proving next to useless when requesting suitable exchanges."
"Bought timeshare in Spain some 10+ years ago and just want to terminate the contract and cease maintenance payments."
"This is a summary of our timeshare purchases. We are looking to exit our timeshare and to obtain any compensation which we are entitled to: May 1998 – purchase of 50 GVC LSI points for £2165 as a private resale via Timeshare Options (a company which no longer exists). May 1998 - purchase of 40 GVC LSI points for £1925 as a private resale via Timeshare Options. September 2000 – purchase of 60 GVC points direct from GVC in Tenerife for £4579 + trade in of one week at La Pinta Beach Club Tenerife which we had recently purchased but no longer wanted. As you will be aware, GVC became Sunterra, Sunterra became Diamond Resorts and I believe a further change of ownership is pending."
"Am a gold member with 30,000 points that I basically now cant use as resorts get fully booked. Want to sell them or claim compensation for mis-selling. What is your advice here?"
"I work in a school and we were told that this would not be a problem as they have so many properties but in reality it is hard to book and we have to book 12-18 months in advance which is not always possible."
"Totally disappointed and disillusioned with this Fractional share we bought some 3 years ago. High maintenance fees that keep rising, but most importantly we can never get the holidays/locations/dates that we want. They even cancelled one we had booked for next year and then came back to offer us an inferior substitute. Other attempts at booking UK resorts always end with "I'm sorry, not available" even booking 18 months in advance!"
"55000 points per annum after conversions from fixed weeks from GVC then into Sunterra and more recently DRI but needed to buy more points to get quality of resort etc. Fees keep escalating."
"Currently looking to get out of our timeshares as our personal financial circumstances have changed and we merely cannot afford the repayments."
"We have had hefty maintenance fee demands every year for the Timeshare we hardly ever use, and to relinquish our rights the resort is now asking us to pay a large lump sum. Please advise. Thanks"
"I have two timeshares, 1 at Hollywood Mirage and 1 at Beverley Heights. How do I get out and stop paying fees?"
"Agreement to purchase was signed on 16 December 2013. It involved an upgrade from DRI Points ownership which we had been members of for several years. We took the Fractional Share option because we did not want to be tied into the 50 year Points contract."
"Traded points towards buying into fractional on the understanding that after 5yrs I could sell it back & that would be out of CLC. I now know different... Last year they tried to get me to buy more fractions or upgrade, but I refused ...oh how the tide turned, it was shocking!"
"We have been offered a transfer of timeshare ownership by MGM Muthu to Leisure Dimensions limited. We are unsure of validity of this and have been asked for £4795 with a promise of no more fees or charges. We can't trust it!"
"We were sold a time share and would like to know more about reclaiming for being mis-sold."
"Bought 1501 points in 2005. Been paying management fees till 2016. Never been able to use the facilities."
"Sold to us as an investment and persuaded to buy several upgrades to improve resale position. Registered with Silverpoint for resale but nothing has happened."
"Misleading contract length and increasingly unaffordable maintenance fees. Difficult to book required holiday at required time. Completely disappointed with this contract - just want my money back!"
"Bought points initially and then got convinced into buying more on finance."
"Have owned timeshare at Sunset Bay for a long time, but costs of maintenance and exchange plus RCI membership continue to rise but accommodation standards do not. Now have also to pay to combine any points balance from one year to the next to have enough for required exchange. How can we get out of this?"
"We became members of Club la Costa in 2005. We were committed to buying 1501 points every year. We found online that Monster Travel could help us to sell our timeshare but we had to become members and were forced to buy credits with them, with the promise that, after 14 months, they would sell and give us money back. We are still waiting 3and a half years later and we don't believe they will get our money back for us. So we lost about £30000."
"We were sold a points option 3 years ago then totally pressured into buying into an upgrade to a Fractional ownership last year which was meant to be odd years where we would be in our villa and even years we would get points. On returning home and trying to book for the even years we found out we had not been sold that at all. All we had was odd year Fractional holidays. We are not well off but thought this was a good way of getting me to the sun every year which is good for my health conditions. We tried to address this with the reps this year while we were in Tenerife on holiday but they point blank denied we would have been sold this with fractional and points. We are now paying over £400 a month for a week in Tenerife every other year please can someone help?"
"There was no cooling off period offered and our request to cancel within 4 days was denied. The contract not notarised and was sold to us in perpetuity."
"Am with Silverpoint but just wish to cancel. Can you help?"
"We purchased our CLC membership in 2002 trading in an existing timeshare. In 2012 we were encouraged to convert to fractional points based on a shared ownership of an undefined property. The property is due to be sold in 2030 which should end our contract, but there are too many clauses which suggest this will never happen and we are contracted to continue paying maintenance charges until it does."
"Only used twice due to availability, also management fees not what we were promised. Spent £16,000 and we're receiving very little in return. I have tried to email them but they never reply."
"Own 18000 points. Can no longer afford the yearly fees."
"My son bought an Anfi timeshare in 2006 but could not afford payments after the first year so I took it over and transferred the title to myself in June 2010. To make the timeshare usable for my self I upgraded to 2 bed flat, even at that time I was told the flats were an investment which could be sold on at any time."
"Unable to travel because of ill health and concerned about management fees etc."
"I was late paying fees and the company have threatened to cancel my membership but I don't understand this because I was sold this as an investment. Also I often can't get the weeks I want and have lost weeks that I didn't take in year when I was told I could save them up. I took out finance over 10 years which is due to end shortly . Thinking about compensation - advice please."
"We bought into this in May this year and we were told just before we bought into it we had everything we require for our future holidays including taking our family away also. We are now back at Club la Costa and we went for our complimentary breakfast which they said was not a sales meeting, as they said it was to help us get the best out of our points. 3 hours later we were told we didn't have enough for what we need so we have to buy more. This has now put us right off buying into this. We have made 2 payments can you advise us how to get out please as we feel we have been misled on purchase."
"Paid large deposit on the day. Had to make decision to buy without giving us time to read the policy. Appeared good buy but was then asked for more money quarterly. And more still to exchange to another resort."
"What we were shown accommodation-wise was great, but what we actually got was totally different. It took 3 different resort meetings before they told us number of points reflects Quality. Yearly maintenance too costly. Wish we had never joined, very unhappy."
"I've not paid my maintenance fees for this year and now have been blocked from the resort and threatened with repossession. If I continue to withhold payment and they repossess will I still be liable for any other payments."
"Looking to get out of Marriott vacation points, please advise."
"Just paid £500 to put our Diamond Points up for sale through the Travel and Leisure Group, but apparently this is a scam! How can I get out of this?"
"I have 10500 points bought originally from Sunterra 17 years ago, now Diamond Resorts. Management fees keep going up each year from original £300 to now £1500."
"We agreed to this contract back in 2009, under a pressurized sale whilst on a free day out at one on the resorts. Since then we have used it once. We are in financial difficulty and have not paid any maintenance recently. We are being pursued by FirstCredit acting on behalf of Barclays Partner Finance for the loan repayment, but I don't think we should be paying some £5k plus for something that we do not have access to and have not used for some years. Any advice on how to get out of this please?."
"We own week 25 in Mallorca. We were hijacked off of the street and put into a cab, then sold a blue week under the pretence we could swap it for a red. Since then we have tried to sell it back to them only to be told that we needed to buy into another scheme called the Ambassadors Club. We are unable to holiday anywhere else due to having to pay the maintenance fees or lose our money. This cost about £15000 to purchase. Do we have a claim?."
"Never possible to book anything, not possible to use referral system, very difficult to get any information from CLC. This is only costing us money, more every year, and we get nothing for it."
"We are still getting some use out of our points at present, but its getting harder and we are worried about the liability being passed onto our children, who definitely do not want it."
"First bought into Sunterra approximately 1999, then subsequently converted to Diamond Resorts points. Recently advised to increase points in order to relinquish lease which would be the first step if there were ever to be a buy-back option. Now seeing decreased availability and increasing need for points escalating yearly."
"2 weeks floating at Gran Anfi. Have deed certificate. Purchased one week in Puerto Anfi in 2001. Upgraded to two weeks in Gran Anfi 2002. £23000 paid in full, £11K and then 12K in successive years. Annual maintenance is now £1200. Options please?."
"We were sold a timeshare at Anfi del Mar in 2005 for a fixed week. They said it was in perpetuity and my contract states unlimited. Is this legal?."
"We were conned into this scheme. We've never used it and have lost 100's of thousands of pounds."
"Originally with GVC. We had points but then were given a fixed week when it changed to Diamond Resorts. Originally took membership February 2000"
"We were sold this product after been shown a brochure and we were lead to believe that we would get this standard whereever we went, which was simply not true."
"The apartment we were shown and promised was nothing like what we got, which was a hotel room with 2 single beds a fridge and a microwave in a cupboard. When we complained that it was not what we were shown and it was false selling they wanted us to upgrade with an extra £1900 finance on top of our original finance. At the time of sale we were told we could give it up at anytime. I have emailed them explaining my husband has lost his job and can no longer afford the payments and are looking at possible bankrupcy, but they have emailed back saying we have to pay it or we will be. We are in a situation where we need help as we are totally stressed ... and the company just don't care."
"Hi, we got totally ripped off by CLC and the whole experience nearly cost us our home. We eventually had to settle nearly £30k and we never even got to take a holiday! The whole thing nearly cost me my marriage as well and it hasn't really left us to be honest, it is always nagging in the back of our minds. Not sure if, or how, we reclaim anything back. I would appreciate any advice you can give us and look forward to hearing from you soon. Regards. David."
"I have the deeds but cannot keep paying £1000 plus maintenance each year."
"We bought fixed weeks with Silverpoints at Hollywood Mirage Club in 2012. We were then enticed to swap this for supposedly higher quality 'Club Paradiso' entitling us to 7 nights per annum in a two bed apartment."
"I paid in full for the timeshare at cost of £10,000 for bi-annual, but I've never been able to use it since then."
"We really want to escape this situation. We contacted CLC and they advised us that its 'not their problem' that we want to leave!!! Can you advise please?"
"We bought 2 Timeshares as an investment - ended up with a week at the Club Paradiso, spent £50k all told. Can we claim anything back?"
"It was sold to us in perpetuity and we are worried about it being passed on to our children. The fees are getting very expensive and there will be a point at which we cannot travel and make use of the points we have."
"I am still paying the monthly dues for my loans that I have paid in full for my timeshare with Club la Costa. The annual administrative and maintenance fee is increasing every year hence I have just stopped paying them. I have only been able to use it once. I would like help to recover the principal amount I have paid in full for my timeshare. Kind regards"
"Brought fixed weeks and promise of complimentary holiday to Dominican Republic. Hard sell in hot office and deposit taken on day. Upgrades promised have never materialised. Still have salesman's paperwork but this was not reflected in contract."
"Would like to dispose of this mill stone around my neck, if you can help , thanks."
"I wanted to know if you still had to be in the timeshare contract to seek anything. I had a particularly bad time with Anfi in Gran Canaria 11 years ago and eventually managed to pay to get out if it."
"We initially bought a fixed week timeshare in 1998 but then upgraded to points around 2003. Our contract is in perpetuity and we're concerned that our children will have the burden after us."
"During April 2017 purchased four contracts of 2 bed units in Vacation Village at parkway resort in Orlando, Florida USA. and now with the mortgage amount and return I see is not worth and want get out of these contracts."
"This fraction was taken out while we were in Spain and we have been trying to get rid of it for over 2 years now. We are unable to make payment because it is too high and we just want to get rid of it now. We are fed up and it is really stressing us all out. "
"We want to get out of the timeshare with Club La Costa. We are looking for compensation and to also cancel our loan agreement."
"Bought CLC Membership in 2004, told it was an investment being used to develop new resorts and that the members assets which would be distributed to one or one's estate. In 2012, was told that was not so, so needed to convert to fractional. Then told in 2015 that fractional wasn't good enough, so had to upgrade to fractional 2. I need to know where I stand if I want to claim, cancel or otherwise. Thanks."
"I converted to points and was led to believe that I could spend my points if their was availability in their resorts. I have just been informed that I can't spend my points despite their being availability in a number of their resorts according to their websites."
"We have 150,000 points purchased in 2003 with Grand Vacation Club (which then became Sunterra, now Diamond Resorts) over 2 purchase agreements - the first purchased in UK the second in Mallorca, Spain. Have attempted to sell since 2011 via Travel & Leisure Group, but never had any interest"
"I bought a timeshare week (6) in 1980 for £3000 with a loan that the Timeshare company arranged. At the time of contract (I can't find the original contract) it was sold with a guaranteed buy-back scheme. That scheme was rescinded during a change of ownership from Barratt Homes and without any party/owner that I am aware of signing a new contract, at some stage in the last decade the contract terms were changed to 'in perpetuity', the resort no longer provides a buy back scheme or dedicated sales service or even an exchange service - all items that were included in the original contract signed with Barratt Homes. The resort is now stating that the only way to get out of the contract (a non-existent contract IMHO) is to enter into a lottery for the opportunity to buy out of the scheme for £2000. 10 owners can place that money and only one name will be drawn, the money for the losers is non-refundable. I am now seeing that such contracts have been ruled as illegal. I have not visited the resort or used my time share for over 10 years (I have sent friends to use it on two occasions in the past 10 years). I want to get rid of it, prove there is no signed contract in existence with the terms they are now imposing where elected membership management board and can change the terms at will affecting all owners, and seek a refund of at least 10 years management fees. Can you help? I originally paid over £3000 for the 1 week, week 6 of the year (February)plus interest on the loan. I stopped paying a management fee one year circa 2000 and they imposed a CCJ against my home property - which cost me £3000 to settle an £800 debt when I wanted to move home. Can you help?"
"Could not sell so gave it back to Anfi as we could not afford the fees plus ill health but found out they sold it illegally not got contract as they had this back."
"My wife and I purchased FPOC for 19 years equating to 1200 points on 01/04/14 for £14563. We are wholly dissatisfied with availability and escalating management fees and wish to exit."
"Inquiring how to leave Clc as the fees are ever increasing availability for holidays and the fact it was sold as a exclusive club yet you can now go on line and book a holiday at many of their resorts with many sites with out having of paid any maintenance fees and then also the perpetuity implications that were certainly not explained to us at the time of joining."
"My mother was recently sold timeshare through false pretences. She does not have a job or earn any income. She was mislead and needs to get her money back and out of the contract. Thanks."
"Only had timeshare since 2015 but they asked us to sell after 1 year and take a different thing called 'Keys Concierge' as this would be better for us. They also said the timeshare would sell very quickly and still not sold."
"Own 72000 points with RCI. Original was two weeks red time at Pueblo Evita Club. What termination options are available to us."
"Bought with a lump sum. Assured we could sell it anytime - Not true. Fees have gone through the roof
"Moved from weeks at Paradise Club to points . Have resisted all pressure to buy fractions but now under pressure to buy Signature and unable to get any accommodation that we request."
"Changed from points to fractional and been ripped off. Now Thompson are selling holidays to the same resort. Maintenance charges are killing us now we're retired."
"Sunterra-GVC-Diamond. As with others, unable to book unless up at midnight 13 months in advance. How can I get out of this?"
"We bought points, then were pressure sold more points which took a whole day of our holiday shut in an office. Had to take out a large loan to cover the cost. Then year by year the price has risen by over a hundred pounds a year. We applied for a couple of holidays but could never get what we wanted."
"Points owned jointly with separated wife. Have tried to sell through Travel & Leisure Group but come to the conclusion it is a scam…"
"Have had this time share approx 27 yrs at the Paradise Club, Tenerife. Maintenance fees have escalated. Have tried to sell with no joy (all resellers want up front payment)"
"We originally bought a biennial week at Beach Club which we later changed to one week per year at Monte. Could never understand why any decision had to be made while we were in Gran Canaria - were told that once we returned home the offer to buy would no longer be available. They said it was something to do with Spanish laws."
"Timeshare left to me in my mother's will which the Timeshare operator has told me we cannot get out of unless we sell... We have advertised through the operator to sell it for £1 but no joy over several years… Paying more and more each year for nothing. We just want rid of this burden!!"
"We pay an annual service fee, and were promised that we would be able to holiday at one of our home resorts: this is proving to be impossible. Diamond Resorts and RCI demand about £300 per year in fees (not to mention the initial charge of around £2500). It is proving almost impossible to book a resort that we would be happy to go to. Moreover we were assured that we would always be able to holiday at one of our home resorts (Sun beach holiday club Rhodes, The Village holiday club Crete, Leoniki Residence Holiday Club Crete, Grand Leoniki Crete, The Village Heights Holiday club Crete). This option appears to be unavailable. We are very disappointed with the whole system, we have paid out considerable sums of money and feel we are not getting the standard of holiday initially promised to us. Booking a holiday through this system is never straight forward. Our details have also been passed to a third party "ICE" who sold us a Cruise and Resort Package at a cost of around £3000. We have also had problems with them. As you can see we have paid out considerable sums for holidays (which has not included flights)."
"I was told it was an investment, not so. Ask for them to sell it, they won't. Tried renting it out, was conned twice. The information I was given by their agent was that I could sell any time, was not so. It is very hard to sell."
"We went to a presentation which culminated in us purchasing a timeshare after 6 hours of what I would call "pressure selling" whilst having to try and keep 3 children occupied."
"Deposit taken on the day, paid by credit card. Contract is in perpetuity - I understand it has now been proven illegal on both points?"
"I have biennial week, want to sell it and / or claim back under misrepresentation... never seems to be anything available on RCI website..."
"We too felt pressurised and were subjected to an all-day grilling. Purchased 800 points per annum. Free first year maintenance then 999 € per annum for £13700.00 purchase price."
"I firmly believe we were mis-sold and have read that we can now claim back the purchase price from Anfi due to the recent Supreme Court ruling. Is this true?"
"Just really want to get out of this!!"
"We own 42,000 points Are paying £310 per month management fees + £110 per month for finance. The management fees have rocketed."
"We bought a fixed week at Club La Costa in Castillo del Rey 4 years ago. Since then they have been refurbishing the Castillo apartments and calling them Signature units which resulted in us being moved to a different unit. We have just stayed there this year and have been told by Club La Costa that this is the last time we can stay at Castillo del Rey as the final block is also being upgraded to Signature. They have offered us different accommodation but nothing of equal location or condition to what we originally bought into. Surely we were mis-sold"
"Myself, my wife and our son have signed up on the same contract so we are all tied into this timeshare… we need help to get out."
"I am writing with regards to a package we were sold, during a holiday in Spain. The idea seemed to suite our needs. However since full payment was made fulfilling our agreement, the company Heritage Resorts have since failed to meet the promises made. We have spent £3000 of our savings on a holiday package/membership we can not use. We have tried making complaints to the company and have been fobbed off and now they do not even answer emails. We have requested a response and / or a refund to no avail, and are now at a loss as to how to move forward. Please could you advise if you are able to help in any way, and we can then provide a full detailed report on the whole affair."
"Purchased a fractional ownership last November on Finance, but paid it off. Went back for a 'free week' in March and they tried to 'sell' us more points and we haven't even used any as yet! If what we had was suitable in November, why would we need more? I now know of an associate who is trying to claim back as they feel that CLC have made it 'impossible' for them to get what they want so I am now concerned I have wasted my money and have been conned."
"My parents bought a week at MacDonalds Dalfaber many years ago, and enjoyed using it. However they have both died, and no-one in the family wishes the timeshare, especially as now it's points. How can we legally get out of this without bearing the liability my parents agreed to?"
"We feel we were mis-sold. We are trying to relinquish our points as cheaply as possible and if possible get some compensation for mis-selling but our main concern is relinquishment so we don't leave a liability to our kids."
"Originally bought a week, but was then pressured in sales meeting on holiday to add on points."
"Originally bought a week, but was then pressured in sales meeting on holiday to add on points."
"Bought one week Club Marbella. Only ever used twice... Maintenance fees all paid up but it's getting too expensive. I just want out."
"We want out of Diamond Resorts and also to claim back for mis-sold Fractional ownership. Please advise."
"Wishing to leave our points Timeshare and the high maintenance fees."
"Won a 'free week' but got talked into joining up and paying £131.34 a month on finance. We are due to go in August, but are not able to book flights yet due to finances, but they are saying that if we do not give flight details they will cancel the reservation. Please help/advise as have just read info and am really worried we are being ripped off."
"After reading your pages I strongly believe we were mis-sold, with no cooling off period, and never achieving a property that they claimed at the presentation."
"I was sold a week at Anfi Club in 1999. I find it hard to book the week we want as they say its all booked up. I would like sell but no buyers so far. I paid 15000 euro for my week - think I was robbed…"
"We want to get out of our contract and we believe we were mis-sold and have been pressurized in to adding to our arrangement."
"We have a fixed week biennial for many years , we were promised we could 'bank' this week if we can't go, but they now tell us we can't. Also we were told it was an investment and we could give this as inheritance to our children, but last time we were there they said this was not available to us as we only have 1 week every 2 years."
"My husband and I have 7000 annual points with DRI that we bought 2 years ago, we have a loan that they financed to pay for it. Rising maintenance fees and job loss has resulted in several late payments. We cannot afford to use the package or continue to pay the high interest and fees. Can you help us get out or maybe get some of our money back? Thanks, Anne"
"I had a Club La Costa membership quite some time ago and had to just give it up as I could no longer afford the maintenance fees - am I able to claim anything? Is there a limit to how far back a claim can be made?"
"Free breakfast, then pressure sales talk and befriended us with family pics and asked if we wanted this for the rest of our lives, ownership just like this. Benefits and all the family can enjoy past down to them. There was very little talk of rising costs and maintenance going up above inflation... they only told us that members set up increases on a panel. No help and always take your money and when we want to book a holiday we were always put in place that was much poorer than we bought into. The story goes on and on...."
"FULL cost was £21,661, less 15% discount £3,249, less trade-in £6,204.29 (prior fixed week biannual timeshare), Less credit card deposit £1,221 paid on date of signing contract leaving £10,986 - deferred payment agreement (12 x £915.50 monthly payments). What can we claim?"
"The original mis-representation, by the then owners in 2006 (Sunterra) was that the points purchase capital was used to buy new additional properties and the maintenance charge was for the up eep of existing properties and that in principal all members owned the properties"
"My parents were sold an Anfi week (Anfi Beach Club in Gran Canaria), paid for it then and there. My father died and my mother started trying to sell the timeshare once the 10 year payments were completed. This was resisted by Anfi who simply said it would be sold if there was a buyer. The yearly fees of over €500 are unaffordable. I have tried to sell the timeshare on occasions over the last few years, with zero assistance or understanding from Anfi. My parents understood at the time of purchase that the timeshare was owned and could be a legacy to pass on. Clearly, from speaking to my mother, this was completely mis-sold and we want to know if there are grounds for getting the contract cancelled within the rulings of the Spanish Supreme Court."
"We were kept over 4 hours at the supposedly 1 hour max meeting until we agreed to purchase. Felt completely pressured to buy with promises of a great investment which has turned out to be the biggest money drain ever. Have only used a few weeks since purchased in November 2004. Have been desperately trying to sell for years."
"We hold a week in a Signature suite and they told us that we could pay an extra fee to swap this week for points that can be used flexibly. We paid £25000 for this and the yearly maintenance fee is about £700. We were told that we could swap the week for points and get around 12 weeks per year for our money. This however, has never been the case and I feel that this is extortionate for just 1 week's holiday accommodation."
"I would like to come out of points and then change my September weeks to August weeks (school holiday). They want to charge me £5600 - this seems excessive?"
"Hello, I just just want to get out of Timeshare for good. Can you help? Best Regards."
"We were originally with Lion Resorts, in Cyprus, they have since moved to Majorca and joined the Onagrup. Would really like to get out of the contract as we are not getting good service now"
"17 years membership. Unable to use accommodation now and its so expensive we can't afford management fees."
"Originally fixed week then (forcefully) upgraded to floating weeks. Now stopped paying maintenance fees and they are chasing for payments."
"We are being threatened by the owners of Vista Amadores in Puerto Rico, Gran Canaria for non payment of maintenance fees. We bought about 20 years ago and in the beginning it was about £200 per year maintenance. The fees they want, which I stopped paying, now represent over £1100 per year. We have not used the points for several years, or RCI and at this moment in time we cannot afford all these fees... They are now going to Court to sue us for the unpaid fees. I would welcome your advice on this as soon as you are able. Kind Regards, Stephen W."
"Bought a timeshare on the basis that it was an investment and a floating week. Later find out that it was a limited week one and that we would have to pay more for weeks outside this period when we wanted vacation. Also pressure selling going over and over again how it was an investment. Along with a sob story of how they guy was dying and how he had to provide and ensure he would be able to provide a good life for his daughter after he'd died and this sale would go towards doing just that."
"Bought initially 1998 then upgraded in 2002 approx. We have been tied in to 74 years. Obviously we are not going to be alive for that length of time and don’t want to pass this burden to our children."
"Just seems over last couple of years hardly anything available. They seem more interested in acting like a travel agent and selling most of the accommodation to the general public rather than fee-paying members."
"Would like to know how to leave CLC - having been a member for about 18 years we now find the fees too high to justify the holidays."
"I purchased a floating week with Anfi as part of the vocational club in 2012. I was harassed and pushed into putting a deposit to stop there for 1 night and then pressured to sign-up for purchase fincnace, which I did through a loan the very next day with Hitachi. I pay £200/mth for 10 years. I also pay extortionate maintenance bills in the region of €850/year. Last year I complained about several leaks on the balcony and brown water coming out the taps. Not quite the luxury I thought I was paying for. Do I have a case to claim back my money and also cancel the contract? Kind Regards Steve"
"Was promised no problem booking where you want in Tenerife at any time of the year, when I try always NO AVAILABILITY on these dates. But when I look on Bookings.com there is plenty of availability at the resort."
"Bought Timeshare from Westgate in 2005 under high pressured sale, paid 1200 upfront, now fully paid off. Mounting maintenance fees and perpetuity contract."
"Bought Feb 2016. Never used and not likely to after a year of family bereavements. Just want out and now have debts coming in from maintainance fees and admin costs etc. and now been told to pay full mortgage or try to sell."
"I have been asked to pay an extra fee along with my yearly maintenance. I was assured that this wouldn't happen when I took on the points scheme. Is this enforceable?"
"Can not get two weeks together for summer holidays. Have been trying for three years now booking two years in advance."
"I need some advice with regards to my elderly mother's timeshare."
"We feel hemmed in and know we won't be using CLC. We bought in 2016 then my Mum died and they still pestered us to upgrade. Held out that time but wish hadn't bought in the first place. Please could you help?"
"Became full member last September with 7500 points per year and promise we'd have no problems booking the resort we wanted. Since then found almost impossible to get resort, despite availability shown when booking directly with resort on DRI website. Not what we were promised."
"My husband and I paid £25,000 for investment timeshares in 2008. My husband passed away in 2009 and I have struggled to reclaim my losses since. Is there anything I can do that I haven't already tried please?"
"We have been sold two upgrades with a promise to resell that we have not been able to do. We are now heavily in debt to this. I believe that one is in perpetuity."
"Looking for advice on if we have a case for mis-selling."
"Our contract is an 'in perpetuity' one. We bought on the day and paid in full by bank transfer. The contract dates from around 2005. We have not used the timeshare for the last three years but have had to pay the fees every year regardless Is our contract legal?"
"Hi, I've been on a 2 year journey to bring an end to this CLC racket. Please could you provide help with the following:
Our voidable contracts need to be annulled, due to - perpetuity - favourable association between CLC & Hitachi Finance - CLC bulling sales tactics - the contracts have not been notarised, a Spanish law requirement • Finance agreements to be stopped • Reimbursement of payment payments made
"We have 3 floating weeks in florida which we no longer use but don't seem to be able to terminate the contract which costs $900 per week maintenance. Any ideas?"
"My wife passed away two months ago and I would like to sell, but the resort at Bahia Blanca Gran Canaria will not offer me anything."
"Want to get rid and of this and to see if my parents were originally mis-sold"
"This has been passed to me by my parents. Can you help me get out of it?"
"I'm too old and sickly to travel anymore, as well as were not told the truth when we purchase additional points in how it would affect our usage and costs."
"Have never used since signing for the time share in October 1996. The maintenance charges are nearly $800 yearly."
"Hi, please could you tell me if I have a case to claim back my money and cancel my contract with Anfi? We were on an all-inclusive holiday in Gran Canaria when a person came to us and gave us a scratchcard and apparently we won top prize. They took us to Anfi in a taxi, to cut a long story short we got roped into buying a timeshare there on floating weeks. They took a £3500 deposit straight away and said they would move us into Anfi on our 2nd night of our 14 night holiday, so I went to the hotel, packed up and we left. Anfi then said the £3500 would be put down as expenses to stay there after we moved in there. We are still paying on finance for the rest of the balance which was around £10,000. We were told that flights to Gran Canaria would be cheap also. We now cannot afford to go and stay there and i have heard that it is illegal to sell floating weeks and take a deposit on the day. I hope this is true because I wish we had never went there in the first place, it has put me off going on holiday. These people should be locked up for ruining other peoples lives. Kind regards, David D."
"The timeshare is owned by my son and his wife after they took it over from me due to my illness. Then the company changed and they have treated him shabbily. On his first visit he was asked for a futher large sum to use his own appartment as it had been refurbished and it was occupied by someone else. It has been a burden to him ever since and he wishes to be rid of it for good."
"We were sold a bi-annual timeshare and despite being told it was a great investment and that Anfi would sell it for us and or buy it back in the future they have not helped with either."
"Originally joined as Sunterra then became GVC, then Diamond Resorts got pressured on several hoildays to but more points now have 15000 points and need a way out of ever increasing fees."
"I need to get out of paying for a Paradiso apartment in Tenerife, for which I am paying off a loan to Barclays Partner Finance of £28,500. I have received an invoice for £600 as this years' maintenance. I was never given any cooling off period."
"Many benefits have been reduced or eliminated. Can no longer purchase airline tickets, rent cars or obtain reimbursement for fees by using points."
"I have to keep paying my fees even though I never use it as I have no one to go with and don't want to travel alone."
"I have had my Timeshare for around 20 years and is a Perpetuity type but I want out of this deal."
"Query on behalf of elderly parents who are trying to get rid of their timeshare due to failing health."
"Increasingly expensive maintenance fees and diminishing opportunities to swap resorts!"
"Timeshare in Orlando Florida, could we get help to get out of the contract please?"
"We were originally with Club-la-Costa and Silverpoint then bought our CLC from us on the condition that we bought we had to purchase a second timeshare from them. We have since tried to sell them back but have had no interest."
"My husband and I bought this together in 1985. Was told it was an investment. Thought in perpetuity meant for our lifetime. Now fallen behind on fees and have been hounded by debt companies. They did not care that my husband was ill and have only just realised he died three years ago. I am disabled and unable to use it."
"We want to know how we can get out of this timeshare. The maintenance costs have gone up beyond our imagination and cannot continue with these in the future. Have tried to sell with no luck."
"We have been paying the fees and mortgage payments for over 2 years. We were sold a 2 bedroom with loft conversion to sleep 10, but now they only have 2 bedroom available. We paid deposit when we signed agreements and then had to pay a further 3 big payments over 3 mths to cover full deposit before paying our loan payments. We were told that it would be good investment an that they will most likely buy it back at the end of the 10 yrs. We are paying maintenance fees but not using the timeshare as we simply can't afford to get back out to Florida. Are there any options for us?"
"We were originally with Club-la-Costa and Silverpoint then bought our CLC from us on the condition that we bought we had to purchase a second timeshare from them. We have since tried to sell them back but have had no interest."
"We have been paying the fees and mortgage payments for over 2 years. We were sold a 2 bedroom with loft conversion to sleep 10, but now they only have 2 bedroom available. We paid deposit when we signed agreements and then had to pay a further 3 big payments over 3 mths to cover full deposit before paying our loan payments. We were told that it would be good investment an that they will most likely buy it back at the end of the 10 yrs. We are paying maintenance fees but not using the timeshare as we simply can't afford to get back out to Florida. Are there any options for us?"
"We purchased a firm week at Fairways in Tenerife but Fairways changed it to floating later on. Since then Fairways have changed to someone else and we are left very confused. We bought into Infiniti which has changed to MGM."
"2 weeks timeshare purchased in 1985 was changed from original apartment block, which was being sold off by the company, to another similar apartment block in 2009. Holidays since have been taken in the replacement apartment."
"I bought my options in Florida and looking at their agreement wording, if you bought in Florida to cancel you just don't need to pay your fees in January when due. I've emailed them 4 times asking them to confirm this but they've not replied to any of them. In my last one I said if they don't reply I'll assume they are in agreement. I had no reply. But if I can get some money back too that would be fantastic. I'd love to hear your advice."
"I also have RCI membership, plus I pay 2 lots of maintenance fees"
"We are Silver members with Diamond Resorts. The management fees are very expensive and we are very worried about retirement as we know we will not be able to afford the fees, also sometimes don't use them so they disappear. We are therefore paying for nothing. Would be glad of advice.
"They sold us an increase in points and was told us there would only be a small increase in maintenance fee. Ended up being £916 more."
"We have just had our contract terminated by solicitors, but they don't want to get involved with taking DRI to court for the mis-selling of fractions which cost us over £29000. How can I get this back?"
"Require information on the potential mis-sales of my timeshares and whether any are claimable back, either independently or through the UK court"
"We were originally weeks owner with RCI but a few years ago we 'sold 'our week to Diversified Resorts when we were approached on holiday in Spain as he said that would work better for us. How do we get out of this? "
"I started with a points trial, then I was sold fractional ownership in 20/10/2013. CLC let properties to non-members thereby reducing the dates when holidays can be taken. It was not explained that fractional ownership required all the owners to agree to sell on a specific date."
"Have been able to make very little use during nearly 30 years of ownership. Never been to Fairways - seek exit."
"Original purchase with Lion Resorts Cyprus then transferred to Ona Group"
"Mis-sold this product to us and we can’t use it to its full capacity. Management charges going up year after year, therefore want to get rid of CLC."
"We bought a fixed week via Diamond resorts in Greece Rhodos. We were told we could exchange our weeks via Diamond but now after three years it is all of the sudden no longer possible and we now have to take our fixed week or exchange via RCI and pay an extra extortionate fee to do this. We do not want this so how can I get out without losing all the money that I invested?"
"Sent a letter to company say that I was not paying as contract is void due to in perpetuity clause. They have sent another bill and not replied to letter."
"I am a CLC World member and I desperately want out. My partner and I became members in 2015 and it was the worst decision we ever made. The sales person pressured us into signing, I did not feel comfortable signing but my partner thought it would be good for the kids. When the sales people told us about the fees, they did not mention that the fees could increase like they have. We were told it was an additional £300 a year, it's gone up to £1000. We tried to book a holiday recently and were unable to due to availability. We have not used any of our holiday points yet as we cannot afford the cost of a holiday now. The stress has sent my partner and I into depression because we cannot afford to keep up with payments. I wish we never joined, I want out and I want my money back."
"I purchased a time share in 1993 in Portugal I can no longer afford the extortionate fees and think I was mis-sold as the contract wasn't made clear to me. Regards, Ronnie."
"We have owned since the 1980's but were always told they would repurchase them once they had finished building on site, they have now finished building but will not buy back"
"I have had a timeshare through De Vere Resort ownership for 16 years . I have been made redundant and haven't used the timeshare for the last 5 years. I cannot afford the management charges as they have tripled since I purchased it. I paid £9600 over 3 years interest free credit and was advised that I could sell whenever, which has simply not been true."
"When we purchased it was on the recommendation to revert to RCI points to have best advantage. I am now a widow and find the maintenance, together with RCI membership fees plus the charges to book a timeshare when I already own far to expensive for only one income."
"Changed to fractional as means of getting out of in perpetuity clause, but feel it was mis-sold as a future investment with profitable return. Have higher maintenance fees, no better availability and the 'exclusive' element no longer exists as resorts are always full of online late booking people."
"Purchased a red week 'in perpetuity' in 2002 for £16000 with annual maintenance currently standing at £795.00."
"Bought in Oct 2016, deposit paid during 14-day cooling off, balance in Jan 2017. Worried about maintenance costs going up and even though contract is for (exactly) 50 years, does this mean next of kin become liable if we die before 2066?"
"Desperate to sell. Bought in Florida in 2006 whilst on holiday with husband and daughter. Whole day wasted sat in a hotel. Convinced to buy timeshare but have never been back and paying over $800 per year maintenance. Please advise."
"Own with Starwood as part of the Sheraton Group but are also members with RCI & Interval International."
"We were promised that they would buy back our points at the same price we paid. All lies."
"Bought 1 week in 1999 in Orange Lake Florida .Paid on c.c monthly plus annual charge. Refund would be good!"
"We were promised that they would buy back our points at the same price we paid. All lies."
"Purchased timeshare with Sunset World at Cancun, Mexico in partnership with RCI."
"Bought off site in England and "upgraded?" 3 times during the following years. Sometimes no accomodation not available and fees have risen from just over £200 to £1500 which we think too much now."
"CLC Diamond membership costing £40,000. We pay £2500 a year in maintenance fees also we cannot have the holidays we want nor the times of year or our chosen accommodation we joined in around 2002 and were pressured all the time to buy more now we hate it and want rid of it and the annual fees which in itself we could have a fab holiday using that money !!"
"I bought my timeshare in florida whilst on holiday. The apartments at the time was owned by Airtours. I had to pay a deposit on the day and set up repayments with their credit company First National on that day as well."
"Have had points since 2000 and just want out."
"Fed up with ever-increasing management charges and higher interest rate for the finance arranged through CLC."
"I am 75 and may wish to get out of my contract due health reasons."
"Bought in as points circa 1999. Increased when on holiday and now have 11000 points. Horrific fees of £1400 for 2017"
"We were sold the timeshare on the basis that Westgate would have the first option to buy in the event that we wished to sell it. I now have ill health so cannot use the timeshare as I would wish, Westgate offer no help in solving this problem and I cannot sell the timeshare on the open market. Accommodation within the timeshare now sold as if it was a hotel at rates cheaper than I am paying in maintenance. I paid in full for the timeshare within the cooling off period. Do I have any options?"
"Bullied into contract, told by sales person they would buy back if we didn't use or want any longer, unable to book, told maintenance fee would be no more than $200 a year. Bullied into paying on credit card."
"We have 2 weeks floating in Majorca with Onagrup and would like to know how to get out of it and whether we can claim anything back?"
"My brother and I have 2 floating red weeks that I want to sell. I purchased them from TAG that looks like they have closed now so I thought I would ask you what I should do?"
"I have been in contact with a Spanish legal company, after going through my documents they have said that as all CLC's registered addresses are outside Spain, they cannot pursue my case through the Spanish system. Can you help?"
"Bought 50 points from GVC in 2001 and 50 points in 2002. (Now listed with Diamond as 10,000 per annum - I have 20,000 available right now. It doesn't work for us, I am out of work and cannot afford to continue the management fees. I am fully up to date with the fees but would like to exit."
"Never able to book as never any availability., Resort is now being let to non owners and advertised via travel agents online. Even when I know there is availability as can book via a travel agent they tell me there is not."
"We felt bullied into upgrading our timeshare. We were told if we ever wanted to sell that they would buy back. This was not the case. Club La Costa should not be allowed to get away with miss selling this product."
"Would like to know if we were mis-sold and if we can claim for charges"
"Please can you advise us how to get out of contract due to misrepresentation. We have a silver week with Marriott vacation club. The information we was given at the time we purchased it was incorrect. Our fees have gone up. We were informed it was an investment and we could sell it at anytime. My husband has health issues and is finding it difficult to travel abroad. Can you help us please in anyway."
"We feel that we were mis-sold this product under high pressure. They were told of our needs having school age children and there is never any availability during school holidays. We were lied to, plain and simple and we want out with a full refund. Hope you can help."
"We currently own Diamond Resorts Points at The Village Holiday Club, Crete and would like to know our options for time share exit, please?"
"Myself and my brother had to take 50% ownership of the timeshare each after my dad died."
"Very, very interested in exiting Diamond. Have been a silver member since 2001 and now find the situation abhorrant !! The recent purchase by Apollo is the straw that broke the camels' back. Incidentally, i have paid this years fees. Thank you."
"We were sold Anfi Timeshare in 2013. We were sold it as being able to hand down when we die, it was a floating week. They gave us finance on it."
"We have one week in Beverly Hills Heights Los Cristanos Tenerife. The maintenance fees just keep going up and up every year."
"70,000 points bought by my parents 15 years ago. They are both in ill health and cant travel. Points have not been used since 2013. They keep receiving reminders and outstanding fees are now nearly £5,000. Can they take action against my parents?"
"Had membership at vacation club since 2005, I paid deposit to ANFISALES while on holiday. Term & conditions state use unlimited period."
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